To Neal: Re Donations

kapitanfred · Posted: Thu Sep 16, 2004 8:55 pm Post subject: To Neal: Re Donations

Just a question regarding the payment of donations to obtain mod downloads. Some time back (Feb 04) I donated at what you term the 'Ace of the Deep' level which entitles one the bonus mods and also life membership. Granted, I received an email with the download links and obtained the mods but what I don't understand why there was a time restriction to these links and what ever happened to the CD I was to have received!

Am I to understand that one has to keep on donating to obtain mods or is this 'Life' membership suppose to cover this as I certainly can no longer download it? :hmm:

My perception was for this to be a 'once off' donation. Maybe I wrong.

Neal Stevens · Joined: 25 Jan 1997 Posts: 3517 Location: Houston, Texas

No sir, you were correct. I personally see that any $20 or greater donor gets the Subsim Super CD. I apologize if you did not receive yours. Please e-mail me with your donation date and Paypal address and I'll get it out right away. support@subsim.com

Also, check this thread:
http://207.44.164.159/phpBB/viewtopic.php?t=24159

When I get a Aces or Overlord donor and the snail mail address is not listed with the Paypal e-mail, I try to post their names and I send them another e-mail requesting their mailing address. Sometimes I do not get a reply.

kapitanfred · Posted: Fri Sep 17, 2004 7:28 am Post subject:

Thanks Neil,

Details sent Thumbs Up

kapitanfred · Posted: Wed Sep 29, 2004 8:12 pm Post subject:

Thanks Neil,

CD received. Thumbs Up

DanCanovas · Joined: 27 Oct 2004 Posts: 284 Location: UK

now thats what u call customer service